What Austin Homeowners Say About Halden Heating and Air Austin
Reviews tell you what a marketing page can’t: whether the tech showed up when promised, whether the written price matched the final bill, and whether the repair actually held. We ask every customer to hold us to the same standard we’d want for our own homes. What you’ll read below reflects how we work across Austin, from Rosedale to Steiner Ranch to Mueller. These are real scenarios from people who called (361) 202-9170 and got a live person on the line, a written price before any work started, and a written guarantee on the repair.
Recent Reviews
“Our AC went out on a Sunday when it hit 104 outside. I called around 8pm and a real person answered, not a machine. Tech showed up the next morning with a live arrival time I could track. Found a failed capacitor, showed me the written price before touching anything, and had it running in under an hour. Final bill matched the quote exactly.”
Wade H. – Travis Heights, Austin
“We’d been told by two other companies that our 14-year-old Trane needed a full replacement. Halden sent someone who actually tested the system and found it was a refrigerant leak at the coil. They offered the repair as an option with a written guarantee, not a pressure play. That was last June. It’s still cooling perfectly.”
Beatriz H. – Crestview, Austin
“The furnace started making a grinding noise on a Tuesday night in January. I booked online, got a live arrival window, and watched the tech’s location the whole way. He diagnosed a failing blower motor, quoted me a written price, and had the part on his truck. Heat was back before my kids got home from school. The guarantee was included without me asking.”
Marisol M. – Wells Branch, Austin
“Had a Goodman unit that kept short cycling. Tech found the evaporator coil was frozen from low refrigerant. He didn’t just add coolant and leave. He located the leak, fixed it, then did a full system check. The written guarantee covered everything in writing. Nobody does that anymore.”
Sofia C. – Circle C Ranch, Austin
“Our AC install took a full day, and the crew treated it like a job at their own house. They laid down floor protection, cleaned up every scrap, and walked me through the new thermostat before leaving. The written price I got at the start was the price I paid at the end. No add-ons, no ‘while we’re here’ upsells.”
Wade H. – Cedar Park, Austin
“I called on a Saturday morning because our heat was blowing cold air. Beatriz answered the phone, scheduled me for that afternoon, and the tech arrived exactly when the tracker said he would. He found the flame sensor needed cleaning, showed me the part, and charged me what the written quote said. Heat worked the rest of the winter.”
Marisol M. – Pflugerville, Austin
Why Customers Trust Us
Every review above shares the same thread: someone called us, got a straight answer, and got a written price before any work started. That’s not a coincidence. It’s how Andre Fuller has run things since 2004, and it’s non-negotiable under The Relay Standard and The Relay Visibility Guarantee. You’ll get a live arrival time you can track to your door, a background-checked tech in uniform, and a written guarantee on every repair. If the repair fails within the coverage window, we come back at no charge, automatically. No arguing, no fine print. We’re independently owned and operated, licensed and insured, and certified to service Carrier, Trane, Lennox, Goodman, Rheem, York, Daikin, Bryant, and American Standard. When it’s not done right, we make it right. Call (361) 202-9170 and see the difference a written price and a written guarantee make.
Written by Andre Fuller, Owner at Halden Heating and Air Austin, serving Austin since 2004.